The legal bits.

Our clients are our colleagues. We work together as partners, sometimes on the strength of the handshake.

But now and then there’s a need for something stronger. So we back it all up with due care and attention for our legal responsibilities.

That way, you always know who we are, where we’re based, and where you stand.

Once that’s out of the way, you’ll see what we can do.


Company Registration

Mpjdesign Limited
Canterbury Innovation Centre
University Road
Canterbury
Kent
CT2 7FG

Registered in England and Wales number 05058169.


Using this Website

By accessing this website you agree to be bound by the conditions contained in this legal message, and further, you agree that the Courts of England and Wales shall have exclusive jurisdiction in respect of any dispute arising from this legal message.

Copyright

The copyright in the material contained in this website belongs to Mpjdesign Limited and third parties where indicated. All rights are reserved. No part of this website, including but not limited to logos, graphics, sounds, text, or images may be copied, performed in public, broadcast, or adapted without explicit prior written permission from us.

Third party links

Links contained in this website may lead to other websites not under our control. We are not responsible for the content of any linked website and cannot take responsibility for the consequences of your using the information or services on linked websites. The inclusion of any link on this website does not imply endorsement by us.

Disclaimer

While we have taken every effort to ensure that the information contained within the website is correct, you should be aware that the information may be incomplete, inaccurate, or may have become out of date. None of the information contained in this website should be relied upon as a statement or representation of fact.

Liability

To the extent permitted by law, we shall not be liable to any person for any loss or damage which may arise from the use of any information, services, goods or products contained in this website or any linked website.

Privacy Policy

Introduction

We believe in doing the right thing. So we are committed to following the spirit as well as the letter of the EU General Data Protection Regulation (GDPR).

As part of our commitment, this is our privacy notice. In this notice, “we”, “our”, or “us” refer to Mpjdesign Limited, registered in England and Wales number 05058169. Our registered office is at Canterbury Innovation Centre, University Road, Canterbury, Kent CT2 7FG, United Kingdom.

This notice describes our policy about the information that we record about you. It sets out the legal bases under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

We are committed to keep all information you provide to us safe, secure, and confidential. We understand that as a visitor to our website you are entitled to know that your personal data will not be used for any purpose unintended by you, and will not accidentally fall into the hands of a third party.

Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

Data Controller and Data Protection Officer

We are the data controller in respect of any personal data we collect about you. Our data protection officer (DPO) Martin Jewiss, is responsible for monitoring our data protection compliance. You can contact him at Mpjdesign Ltd, Canterbury Innovation Centre, University Road, Canterbury, CT2 7FG or e-mail at [email protected].

The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org.

Except as set out below, we will never share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes, then if required by law, we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

If you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions whether on our website or not, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  1. verify your identity for security purposes,
  2. verify your credit rating,
  3. sell products to you, including products sources from third parties,
  4. provide you with our services,
  5. provide you with consultancy and advice on products, services and how to obtain the most from using our website.

    We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

    Additionally, we may combine this information and use it to provide general information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

    We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions you consent to us to process information that may be personal information when otherwise there is no contractual relationship between us. For example when you browse our website, ask us to provide you more information about our products and services, or information about job opportunities.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may combine it in an anonymous way and use it to provide general information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates who provide services or products you have requested or you indicate you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time using online preference tools or by contacting our DPO. However, if you do so, you may not be able to use our website or our services further.

3. Information we process for the purposes of legitimate interests

We may process information on the basis there is a legitimate interest, either to you or to us, in doing so.

Where we process your information on this basis, we do after having given careful consideration to:

  • whether the same objective could be achieved through other means
  • whether processing (or not processing) might cause you harm
  • whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

    For example, we may process your data on this basis for the purposes of:

  • recording your communication preferences to ensure we respect your privacy
  • record-keeping for the proper and necessary administration of our organisation
  • responding to unsolicited communication from you to which we believe you would expect a response
  • protecting and asserting the legal rights of any party
  • insuring against or obtaining professional advice that is required to manage business risk
  • protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

We will if we think your complaint is vexatious or without any basis, shall cease to correspond with you about it.

6. Information relating to your method of payment

Payment information is never taken by us or transferred to us either through our website or otherwise. Our employees and contractors never have access to it.

At the point of payment, your payment details are captured using a secure system which is isolated from our website, it is provided and managed by Stripe (Stripe Payments UK Limited, 9th Floor, 107 Cheapside, London, EC2V 6DN). The secure system may be embedded in a secure page on our website or you may be taken to a secure page provided and managed by Xero Accounting. The Xero Accounting page may be branded to look like a page on our website, but it is not controlled by us.

7. Information about your direct debit

When you agree to set up a direct debit arrangement, you will be asked to provide information to GoCardless, our direct debit service provider for processing according to our instructions. Our employees and contractors never have access to payment information.

GoCardless (GoCardless Ltd., Sutton Yard, 65 Goswell Road, London, EC1V 7EN, United Kingdom) is registered under the direct debit guarantee scheme and your direct debit agreement will be with them. This provides for the customer’s bank to refund disputed payments without question, pending further investigation. Direct debits can only be set up for payments to beneficiaries that are approved originators of direct debits. In order to be approved, these beneficiaries are subjected to careful vetting procedures. Once approved, they are required to give indemnity guarantees through their banks.

9. Job application and employment

If you send us information in connection with a job application, we may keep it for up to six months.

If you are not successful in the application process or if you send us information for a speculative job application, with your permission we may keep your information for two years in case we decide to contact you about another position at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your financial information for three years and other information in your employment file for six years before destroying or deleting it.

10. Sending us message or requesting help

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

11. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

12. Affiliate and business partner information

This is information given to us by you in your capacity as an affiliate of us or as a business partner.

It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.

The information is not used for any other purpose.

We undertake to preserve the confidentiality of the information and of the terms of our relationship.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

13. Cookies and similar technologies

Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. Similar technologies may store and read information stored inside your web browser. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with required functionality or a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use. If you choose to prevent their use through your browser settings, you will not be able to use all the functionality of our website.

Our website uses cookies and similar technologies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

When you first visit our website, we provide information about the cookies that will be set, which are essential for the website to function and which are not. We also ask you whether you wish us to use non-essential cookies. If you choose not to accept non-essential cookies, we shall record that you have not consented to their use. You are able to change your preference at any time.

We use cookies in any of the following ways:

  1. to track and understand how you use our website so we can improve it,
  2. to keep you signed in to our site,
  3. to record your preference to us setting cookies on your browser,
  4. to allow our website hosting system to function correctly,
  5. to record the conversation thread during a live chat with our support team.

    Our website may contain links to apps, services, tools and websites that are not affiliated with, controlled or managed by us, including Facebook, Instagram, LinkedIn and Twitter®. These services and links may also include social networking features such as the Facebook® “Like” button or a “Share” button which place cookies on your browser from the other site. We have no control over the cookies or other information stored in your browser by other websites. You should refer to their own privacy policies for more details.

14. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded by our web server.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

15. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We do not use re-marketing services at this time because we believe it is too intrusive to your privacy and we do not want to share any of your browsing data with companies that provide re-marketing services.

Disclosure and sharing of your information

16. Information we obtain from third parties

Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

17. Credit reference and debt collection

To assist in combating fraud, we may share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.

We may also share information with debt collection agencies to help us recover overdue monies owed to us by clients and customers.

18. Data may be processed outside the European Union

Our websites are hosted in the United Kingdom, the European Union, and the European Economic Area.

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia, and our email marketing service operates from the United States of America.

We use the following safeguards with respect to data transferred outside the European Union:

  1. we comply with a code of conduct approved by a supervisory authority in the European Union, specifically that in the United Kingdom.

Access to your own information

19. Access to your personal information

  1. At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
  2. To obtain a copy of any information that is not provided on our website you may send us a request at [email protected].
  3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

20. Removal of your information

If you wish us to remove personally identifiable information from our website, you may contact us at [email protected].

This may limit the service we can provide to you.

21. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

22. Use of site by children

  1. We do not sell products or provide services for purchase by children, nor do we market to children.

  2. If you are under 18, you may use our website only with consent from a parent or guardian.

23. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

24. How you can complain

  1. If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is [email protected].

  2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

  3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/.

25. Retention period for personal data

Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

  1. to provide you with the services you have requested;
  2. to comply with other law, including for the period demanded by our tax authorities;
  3. to support a claim or defence in court.

26. Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

27. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any questions regarding our privacy policy, please contact us at [email protected].